Advanced Retail Banking & Excellence & Awards 2019Date: 11th to 13th July 2018, Bangkok, Thailand

Advanced Retail Banking & Excellence & Awards 2019
  • The last two decades have seen major challenges to every part of the retail banking model. These have included governance, balance sheet management, the widespread impact of many new technologies, digital disruption and challenger banks. Delivery channel strategy and payments have been transformed offering many new opportunities for income generation and cost management for both established players and challengers.
  • The result is an increasingly dynamic marketplace that makes ever-greater demands on the knowledge and skills of the senior managers, executives and Board Directors who run retail banks.
  • This programme provides an understanding of the key principles and practices that underpin the development and execution of a successful retail banking strategy in this new dynamic business climate, including the profitable delivery of the service. Using many case studies, from both the global and regional markets, this Masterclass offers practical guidance on the development and execution of complex omni-channel strategies in a multi-stakeholder, increasingly digital business environment.
  • Each session will include a break-out exercise that challenges delegates to think more deeply about the practicalities and implications of the subject under discussion.
  • Understand the key characteristics of the most successful players in your market.
  • Learn about the product development process and the critical value of brand, for both legacy business models and new digital players.
  • Understand the principles of risk management at both balance sheet and customer level.
  • Understand the role of the branch in the 21st century and its critical success factors.
  • Learn how to create and run a project that will deliver a successful new branch concept – fit for purpose and profitable.
  • Learn how the role of the legacy channels must change to ensure that they continue to add value.
  • Understand why retail banking in the 21st century is about relationships, and how this delivers loyalty and a better sales performance.
  • Learn about best practice in the development of effective branch managers and staff – culture, professional and personal skills, incentives.
  • Understand the principal factors that corrode relationships and act as a disincentive for customers to buy products and services.
  • Discuss and identify the new technologies that will play a major part in omni-channel strategy, including social media.
  • Learn how to organise, to leverage and obtain the optimum benefits from new technology.
  • Including how new technologies enhance the income generating and cost management effectiveness of legacy channels.
  • Learn about the role of the branch in promoting digital engagement.
  • Learn how to monitor and manage the performance of your legacy channels (branches, ATMs, call centres, etc) for the optimum ROI.
  • Including an understanding of how to identify and deal with digital disintermediation.
  • Understand the key steps in developing and executing a strategy for profitable growth.

The workshop will prove particularly worthwhile for executives, divisional and departmental heads, and senior managers directly or indirectly involved with all or any aspect of their retail bank’s strategy. In particular, if they work within the following functions or departments:

  • The Retail Executive and Management Team
  • Corporate Planning
  • Marketing
  • Risk Management
  • Delivery Channel Strategy
  • Digital Banking
  • Human Resources
  • Information Technology

High potential, aspiring members of staff may also benefit from the material and the experience of the workshop. In addition, the event will provide valuable insights for executives and senior managers at both vendors and advisers.

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